Support
Frequently Asked Questions
Quick answers about using SocialNorn, privacy, data accuracy, and support.
General
What is SocialNorn?
Tool for fetching public YouTube video metadata (title, stats).
Do I need an account?
No.
Is it free?
Public video lookups are free.
Which URL formats work?
Full video links, shorts links, share links, or 11-char IDs.
What does it return?
Public video fields: title, trimmed description, channel, publish date, stats, thumbnails.
Data & privacy
What do you store?
No persistent lookup data; only brief in-memory caching.
Do you use cookies?
Only for preferences and lightweight analytics; optional.
What analytics run?
Basic usage metrics; no profiling of viewing habits.
Do you store my API key?
No API keys are collected or stored.
Accuracy & limits
How accurate is the data?
Values are from the YouTube API; YouTube is the source of truth.
Why is some data missing?
Video may be private, removed, restricted, or otherwise unavailable.
How fresh is the data?
Fetched on demand; recent results are briefly cached for speed.
How are revenue estimates calculated?
Applies broad RPM ranges to public view counts; approximate.
Why is revenue different elsewhere?
Different tools assume different RPM ranges and rounding.
Usage & support
Can I use this for work?
Permitted for personal or internal analysis; follow platform terms.
Are there rate limits?
Yes; excessive automated requests can be throttled.
How do I report a bug?
Email [email protected] with steps and video ID.
What if a fetch fails?
Retry later; email video ID if persistent.
Need more help?
Read our Privacy Policy, Terms of Use, or email [email protected].